MatchMove Pay Pte Ltd
Country : Vietnam
  • Full-time

Technical (Production) Support Analyst - FinTech Industry

MatchMove Pay is Singapore’s fastest growing financial technology company, providing innovative enterprise solutions to help businesses increase revenue, user engagement and loyalty through the strategic use of our customizable cloud-based platforms.

The proprietary cloud-based MatchMove Wallet is an award-winning, fully customizable mobile wallet and payment card Platform-as-a-Service (PaaS) providing leading corporations in the Asia Pacific region a safe and secure payment card service solution.

MatchMove Pay has since been recognised internationally as a company for its outstanding innovation. This year, MatchMove defeated a strong line-up of 14 other finalists to emerge as “Top Innovator” in global fintech competition, SWIFT Innotribe Startup Challenge. In 2013, MatchMove was ranked as Singapore’s fastest-growing technology company in Southeast Asia in the Deloitte Technology Fast 500 Asia Pacific. In 2012, MatchMove was also awarded the Red Herring Top 100 Asia and Red Herring 100 Global.

MatchMove Pay is headquartered in Singapore with offices spanned across Vietnam, Indonesia, India and the Philippines.

Responsibilities

Are You The One?

We are looking for a responsible and dedicated Technical Operations Engineer to provide operational support for a FinTech online product. 

Job Description:

  • Provide operations support to all our clients at various locations
  • Provide solutions to clients based on API products
  • Take ownership of the file interfaces ( incoming / outgoing)
  • Respond to alerts raised for any system failures.
  • Willing  to handle Issues during non-working hours and should be ready for weekend support
  • Able to work independently and in a team and should have can-do attitude
  • People and client management
  • Handling client calls / queries effectively
  • Assist business department in technical discussions
  • Regular status update to the reporting manager

Requirements

  • Degree/Diploma in Information Technology/Computer Science or equivalent with 4 years of experience
  • Excellent communication skills (multilingual) to support various clients around the world
  • Strong in technical analysis, support services and troubleshooting
  • Working knowledge of web / online payments through various instruments like credit card / debit card / net banking / cash cards / Visa / Master Card …. Etc
  • Possess analytical approach and should be able to do root cause analysis
  • Understanding of basic cloud, infrastructure and network concepts
  • Hands on knowledge of AWS
  • Understanding of API concepts especially ReST (Representational State Transfer) / SOAP
  • Experience working on support role
  • Willing to work in rotating shifts

Culture in MatchMove

  • To work in a fast-moving startup, fun and yet professional environment that recognises and rewards individual contributions and also team success.
  • To work with highly motivated people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
  • We strongly encourage Innovation, Collaboration, Creativity, and Initiative.
  • Work in a collaborative environment where you can talk to the CEO anytime!

Be A Part of the MatchMove Family! 

Check us out our Facebook page at https://www.facebook.com/matchmoveratwork/. Kindly send your resume to joinus@matchmove.com with the subject “Technical (Production) Support Analyst”. We regret that only shortlisted candidates would be notified.


Total applicants :6 Job posted 6 months ago Total Views : 241 Unique Views : 241


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