CaterSpot
Country : Singapore
  • Full-time
  • Internship

Customer Success Trainee (Full-time option after 3 months)

CaterSpot is Asia’s largest online marketplace that connects companies and people with great local catering options. We offer users the possibility to order 2000+ catering menus and packs from a curated list of caterers and restaurants in Singapore and Hong Kong with island-wide coverage.

Responsibilities

  • Build and maintain relationships with CaterSpot’s corporate and individual customer base.
  • Setting up and optimizing CaterSpot’s customer service standards through innovation.
  • Working collaboratively with other members of the Live Ops team
  • Put in place and maintain good reporting on the teams KPI’s and usage of the tools.
  • Prepare training material and coach all stakeholders using the tools on the best practices.
  • Supervising the day-to-day work of operations support staff.
  • A whole load of exciting ad hoc tasks and challenges!

Requirements

  • First working experience with, preferably with focus on operations or customer success
  • Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.
  • Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.
  • Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.
  • You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.
  • A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.
  • Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.
  • Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!

 

What we offer:

  • Paid traineeship and option for full-time employment with full-time salary after 3 months of traineeship
  • Equity stake in the company
  • Become one of the first team members of the Asia’s fastest growing online catering marketplace.
  • Work with a multicultural team - our teams are from 8 different nationalities
  • Open, respectful, fun company culture with people who seriously enjoy what they are doing.
  • Great exposure into multiple aspects of a fast-growing, game changing business.
  • Real impact on the company's growth and evolution and be rewarded for it

Salary

1000 - 1500 SGD

Total applicants :47 Job posted 7 months ago Total Views : 898 Unique Views : 898 Today Views : 2


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